THE FOLLOWING TERMS & CONDITIONS APPLY TO ALL STANDLOGIX PRODUCTS
TERMS OF PAYMENT
Upon approved credit, terms of payment are net 30 from date of shipment. Deposits may be required for large or custom orders. The processing of orders and/or shipment of orders placed may be delayed if the deposit is not received with the order or if customer’s account is in “Past Due” status.
Credit applications must be populated with current information, which must be signed by an owner or officer of the respective company. A line of credit may be set by our Credit Department, however, the basis for the line of credit may be changed or canceled at our discretion and advance payment may be required. Any unpaid balance, upon which payments are not made according to the terms governing the sale, will be considered “Past Due” and will increase by a maximum of 2% per month, without forfeit of Standlogix’s right to payment.
Any customer who has failed to pay for goods delivered or services rendered in a timely manner shall be liable for all fees, expenses, disbursements, and charges (including all legal costs) incurred by Standlogix in collecting monies owed, as well as interest (at 24% per annum).
Purchase orders must include the following: “Bill To” and “Ship To” information—Company Name (Ship To company may be end user or installation company), Address, Telephone, Fax, Contact Person; End User Company Name; Requested Ship Date; Purchase Order Number; Special Delivery, Shipping and Packing Instructions (if applicable); Proper Discount Off Current List Price (if applicable), Product Quantities and Full Model Numbers; and Total (List/ Net).
ORDER CHANGES AND CANCELLATIONS
All changes to or cancellations of orders placed with Standlogix must be in writing and sent to Standlogix Customer Service (Attn: Customer Service, 3513 Brighton Blvd. #435 Denver, CO 80216). All orders may be changed or canceled without penalty if Standlogix is notified at least three (3) weeks before the scheduled ship date for standard orders (under 250 units), or at least four (4) weeks before the scheduled ship date for large orders (250 units or more). Order changes or cancellations made less than three (3) weeks before the scheduled ship date for standard orders or less than four (4) weeks before the scheduled ship date for large orders will incur a minimum change/ cancellation fee of 10% of net. Irrespective of when notified, changes or cancellations are not binding upon Standlogix until Standlogix issues a written or email acknowledgment of the change or cancellation. Order changes are defined as the deletion of line items; changes in style, color, quantity or requested ship date; or ship-to address changes. Order changes that result in a quantity reduction may be subject to an additional small order fee or adjustment in pricing. Under no circumstances will changes or cancellations be accepted on any custom product orders or any independent distributed network systems.
Standlogix list prices do not include sales tax. The customer is responsible to remit all such tax. Standlogix requires a State Resale/Exemption Certification to be on file at its main office. Sales made without said Certificate will be charged the appropriate sales tax.
All discounts and list prices are subject to change without notice. Prices are those in effect at the time of order entry. If the requested shipment date is more than 90 days after the order date, Standlogix reserves the right to price said order based on the published list price as of the shipment date.
SMALL ORDER FEE
A 3% small order fee applies to all invoice-able orders of $1,500 net or less, including billable replacement parts, regardless of product category. This small order fee does not apply to orders made through www.Standlogix.com.
SHIPPING AND DELIVERY
All Standlogix orders are acknowledged with a promise date (scheduled ship date) based on the product with the longest lead time. Large orders may increase standard lead times. Standard shipping charges will be billed to the customer. Custom platform orders and orders with independent, distributed networks require 5 to 7 weeks.
Orders for up to 100 units will ship within 21 business days from the date of order entry. Orders for more to 100 units will ship within four weeks from the date of order entry. Consult with your Standlogix representative for lead times on all other orders.
All products ordered on a single purchase order will be delivered together in a single ship set. To break a ship set, customers must specify “Ship as Available” on the purchase order. Upon request, customer accounts may be defaulted to ship all orders on an as-available basis.
Standlogix will attempt to accommodate basic shipping instructions, such as “call ahead” or “deliver before 12:00 p.m.,” if clearly identified on the purchase order as “Shipping Instructions.”
Standlogix will attempt to accommodate basic packing instructions for internal delivery of specific items on an order, such as “Deliver to Dustin Hoffman” or “Deliver to cube #123,” if clearly identified on the purchase order as “Packing Instructions.”
Product shortages must be noted at the time of delivery and reported to the carrier for correction. Claims against Standlogix for shortages, errors, etc., must be made in writing and within three (3) days of the date of delivery or customer waives its right to make such a claim.
FREIGHT AND SHIPPING CLAIMS
Standlogix will file all F.O.B. destination claims. In order to receive credit, the customer agrees to cooperate and assist in the procedures set out by the carrier and Standlogix.
If the shipping container or package shows any external damage, the customer is instructed to refuse the product at the time of delivery. If it is a multiple piece shipment, the customer may refuse only the damaged items. Standlogix will not issue full credit for returned product unless customer takes the following action steps:
1. Note damage on the delivery receipt at time of delivery.
2. Refuse product at time of delivery.
3. Contact Standlogix Customer Service within 24 hours of the attempted delivery and advise them of the damage.
4. Enter a chargeable replacement order; credit will be issued after the disposition of the damaged product is determined.
If the customer determines that there is internal damage not visible at the time of delivery, the customer will retain all packaging materials and take the following action steps within fifteen (15) calendar days from the date of delivery.
1. Request inspection by calling local freight carrier to report damage.
2. Retain merchandise in the original box.
3. Call your Standlogix Customer Service agent to provide order and product information.
4. Get a copy of the inspection report from the carrier.
5. Enter a chargeable replacement order; credit will be issued after the disposition of the damaged product is determined.
If a customer is unable to accept a scheduled product delivery, Standlogix, if notified in writing after product assembly and prior to the scheduled ship date, will store the product at customer’s expense. Standlogix shall invoice the customer for the product and monthly Storage Fees.
Storage Fees will be 1% of the net order value per month or actual storage costs—whichever is greater. Storage Fees are calculated with a one-month minimum and will not be pro-rated. If the customer is unable to accept a scheduled product upon delivery, the customer shall be responsible for placing the product in storage and bears the risk of loss. However, payment of the balance due is per Standlogix‘s Terms of Payment.
RETURN AUTHORIZATIONS AND REFUSALS
All returned and non-damaged refused orders are subject to a five percent (30%) restocking fee. Special/custom order returns will not be accepted. Customer must request a Return Authorization through the Standlogix Customer Service Department within 15 days of product receipt to return any product. If Standlogix agrees to restock the product, the customer must return it freight prepaid to Standlogix, F.O.B., to the original shipping point or as otherwise instructed by Standlogix Customer Service. If the product is returned without a Return Authorization, Standlogix will notify the customer of the unauthorized return and customer must provide instructions for its disposition within one week thereafter. Failure of the customer to respond within one week will result in Standlogix’s right to dispose of the product with no credit. Return Authorizations expire sixty (60) days after the date of issue. If the returned product is not in resalable condition, the customer will not receive credit for the return. Customer must promptly provide a purchase order or other acceptance of fees/credit reduction as required.
Standlogix offers the following warranties* on its products, subject to any exclusions and limitations as set forth below:
Customer’s Own Material (COM, COL) No warranty
Occupancy, Posture and Compliance Sensors 1 Year, 24/7 Warranty
Other (all) Varies; consult your Standlogix representative for details
*Modifying or tampering with any product is strictly prohibited and will render the warranty void.
Warranties exclude labor and other costs associated with the installation and/or removal. Further, Standlogix has no warranty obligations if the product is affected by internal or external environmental conditions (including but not limited to water, moisture, outdoor use, or temperature damage), power fluctuations, improper power supply, or if the product is not installed and used in compliance will all applicable standards and electrical codes.
These warranties are available to the original end-user customer only and are non-transferable. For these warranties to be valid, the Standlogix product must have been purchased directly from Standlogix and/or an authorized dealership, distributor, retailer and/or reseller of Standlogix products. If products are procured through an authorized dealership, distributor, retailer and/or reseller, the end-user customer must be registered with Standlogix for the warranty to be in effect. Standlogix warrants that, at the time of customer’s receipt, the product will be in good working order and will be free from defects in materials and workmanship for the duration of the warranty term, as set forth above. These warranties do not apply to normal wear and tear or damage caused by accident, neglect, product abuse, misuse and/or failure to follow instructions relating to the product’s installation or intended use. Standlogix will not be responsible for damage due to service, maintenance, modifications or tampering by anyone other than a Standlogix authorized representative. Standlogix will not be responsible for injury or damage caused by or associated with the installation and/or use of products in any manner other than in strict conformance with the instructions set forth in its installation manuals and instruction sheets and/or product literature. These warranties do not cover damage caused by a carrier or transportation of the product from one location to another, or alterations made by the owner. Standlogix does not warrant damages or defects to the products under the following conditions: an Act of God, damage from electrical power problems, usage of parts or components not supplied by Standlogix, failure to perform preventative maintenance, or damage caused by peripherals not supplied by Standlogix.
In the event a product or product part is defective in material or workmanship during the warranty period, and Standlogix receives written notice of the defect within the warranty period, Standlogix will determine with the customer if the defect is covered under warranty. Standlogix, at its option, may repair or replace the defective product or product part determined to be under warranty with the same or comparable product or product part as determined by Standlogix, at customer’s location or at a designated Standlogix location. The labor costs associated with the repair of the product or product part may be the responsibility of Standlogix if the product or product part is determined to be under warranty. Standlogix must pre-approve the labor costs prior to the repair or replacement of warranty products or product parts. Customer must contact Standlogix to obtain a Return Authorization through the Standlogix Customer Service Department. Performance of any repair or replacement does not renew or extend the warranty period. If, after examining and testing a returned product or product part, Standlogix determines that the product or product part is not defective, Standlogix will notify the customer and return the product or product part to the customer. Customer will be responsible for the freight charges associated with the return of non-defective products or product parts. To return a product or product part for repair that is not covered by warranty, Customer must request a Return Authorization through the Standlogix Customer Service Department. Customer will bear the costs of labor and freight charges associated with non-warranty repair. Customer will be charged a standard repair fee, specific to the product, for any product that is repaired outside of the warranty period. Repairs on products out of warranty also carry a 90-day warranty, effective the day that Customer receives the repaired product or product part. For products that are not covered under warranty: Customer may upgrade to a newer, functionally equivalent product at the list price; the product or product part will be returned to Customer; or Customer can request in writing that Standlogix dispose of the product or product part for Customer, in which case a fee may apply as designated by local law.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, NON-INTERFERENCE, AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
Standlogix does not warrant that customer’s use of the Standlogix product will be uninterrupted or error-free. Any implied warranties that may be imposed by law are limited in duration to the Limited Warranty period, to the greatest extent allowed by law. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this Limited Warranty may not apply. This Limited Warranty is subject to change without notification.
LIMITATION OF LIABILITY
Purchaser’s remedies set forth herein are exclusive and the liability of Standlogix with respect to the breach of this agreement or any contract entered into between the parties pursuant hereto shall not exceed the price of the product or part on which such liability is based. In no event will Standlogix be liable to purchasers for any special, collateral, incidental or consequential damages however caused, whether by Standlogix’s negligence or otherwise. The remedies provided above are the purchaser’s sole remedies for any failure of Standlogix to comply with its obligations regarding the workmanship of its products. Correction of any nonconformity in the manner and for the period of time provided shall constitute complete fulfillment of all liabilities of Standlogix, with respect to or arising out of the product furnished hereunder.